Contact information
We’re here when you need us.
Questions about your files, your download, or your order? Email our support team and we’ll get back to you quickly.
Email:
Response time
We reply to every email within 1 hour during our support hours. Messages sent outside those hours will be answered as soon as we’re back.
To help us help you faster, include:
- Your order number and the email you used at checkout
- A short description of the question or problem
- The laser software and version you’re using, if your question is about opening or editing a file
- A screenshot, if it helps
What we can help with
- Download and access problems
- Missing or damaged files
- File format and software questions
- Sizing, kerf, and setup questions for a design
- Order, refund, and license questions
For details, see our Refund Policy, Shipping Policy, and License Terms link.
Didn’t hear back?
Check your spam or junk folder, since replies sometimes land there. If you still haven’t heard from us, email again and put “Follow-up” in the subject line.