Refund policy

Our goal is simple: you get designs you can use.
Laser Art Works files are digital products. We want you to be happy with your purchase, so if something isn’t right, contact us first and we’ll do our best to fix it.

Digital products
Because our designs are delivered as downloadable files, we can’t take them back once they’ve been accessed. That is why we focus on solving problems quickly instead of leaving you stuck.

When we can help

  • Download or access problems: If you can’t open your download link or access your files, we’ll resend them or fix the issue.
  • Missing or damaged files: If a file is missing, corrupted, or doesn’t match what the product page described, we’ll replace it.
  • File format or software questions: If a design won’t open in your software, tell us the program and version, and we’ll help you find a format that works.
  • Duplicate or accidental purchase: Contact us within days and we’ll review your order.
  • Not what the product page described: If the product doesn’t include what we listed, we’ll make it right.

Refund eligibility
We’ll consider a refund when we can’t resolve a problem with a replacement or support. Requests should be made within three (3) days of purchase.

What isn’t covered
Results from cutting or engraving depend on your machine, material, settings, and setup. A project that didn’t turn out as you hoped is not a product defect on its own, but we’re happy to help you troubleshoot sizing, kerf, and settings.

How to request help or a refund
Email us at support@laserartworks.com with:

  1. Your order number and the email used to purchase
  2. A short description of the problem
  3. A screenshot, if it helps

We’ll reply within 1 to 2 business days.

Refund processing
Approved refunds go back to your original payment method. Your bank or card provider may take 48 - 72 hrs business days to show the credit. 

Licenses and resale
Your purchase license covers the use of the designs as described on the product page. Files may not be shared, redistributed, or resold. If a refund is issued, your license to use the files ends.

Questions?
We’re happy to help. Contact us at support@laserartworks.com